 
|  |
F.A.Q's
How long will it take to get my order?
We process and ship orders within 48 hours via UPS ground.
Orders typically arrive within 7-10 days.However there are exceptions to this, for example if you send us a check or money order, we will process the order as soon as it clears the bank.
What are your guarantees or warranties?
We have Product Excellence Guarantee which
states that every product you buy must be free of defects or you may return it to us immediatelyfor replacement.
What geographic area do you ship to?
All 48 connecting states and Air Mail to Alaska and Hawaii.
Do you ship to a P.O.Box?
Yes, via Postal Service, but it will take 2 or 3 days longer and we will not be able to provide you with a tracking number.
Do I pay sales tax?
Only if you live in the state of Texas, and then you add 8.25%, even if you plan to ship it to another state.
What do I do if my item is damaged?
Please see our Return Policy page.
What are products made of?
ALABASTRITE
Product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint ot adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.
BONE CHINA
White clay with bone ash added. Bone ash content must be at least 25% by U.S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze(matte). Lighter, stonger,more expensive than porcelain.
CAPIZ SHELL
Capiz is a large, thin translucent shell found in Philippine coastal waters.
DOLOMITE
A magnesia-rich sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.
FROSTED ACRYLIC
Acrylic items are given the French Lilac process(used on glass), to achieve the distinctive frosted look.
GEMSTONES
Rubies,sapphires,emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemsotnes are priced and graded by Carat weight.
GOLD
The ultimate precious metal. Virtually indestuctible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats(24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy(other metals), and son . 10K is the legal minimum gor Karat-graded gold.The word "Plumb" indicates the exact purity of the piece.
GYPSUM
A white mineral which is usually used to make Plaster of Paris
HONG TZE
To closely emulate a special stone found in China which is known for its deep red color,these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.
PATCHWORK
Unique fabric or paper prints are applied to the surface of porcelain, dolomite, or polyresin items. After application,12 layers of laquer are added and the item is hand polished to a high gloss between each layer.
PORCELAIN
Fine grouns white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, or underglazed, or "bisque" finish.Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing the item is
"cooked" for six hours at 800 degrees.
PEWTER
A prized alloy manufactured from tin, with a small amount of copper and antimony added to give it strength. Unlike silver, pewter does not require polishing or any other special care. Our pewter is the highest quality pewter available today, with a whopping 97% tin content.
Click Here to Go Back to the Top
| |