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Is the website secure?
When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology.
Shipping and Freight?
Get it fast. With our 6 strategically located national warehouses, we can reach 99.9% of the nation’s buying power index in 1-2 days UPS Ground.
Orders received and credit approved by 3:30 PM local time ship same day in most cases. Shipments are F.O.B. warehouses are located at (Harrisburg, PA; Boston, MA; Chicago, IL; Visalia, CA; Dallas, TX; and Ft. Lauderdale, FL).
What shipping methods do you use?
We use the following shipping methods: UPS Ground.
Returns
You must have a Return Authorization (RA) number before returning any merchandise. Email us directly at rma@marybubs.com for return authorization #. Be sure to note our return policies to avoid additional charges.
Before returning a shipment, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number by email at rma@marybubs.com.
Have the following information ready:
· Account Number
· Name
· Invoice Number
· Model Number
· Serial Number
· Outline of the problem
Policies
· DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
· Defective product must be in original factory carton with all original packing materials
· All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
· The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
· Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return, or in any way not meeting the above criteria, will be refused.
· Return Authorization numbers are good for ten (10) days only. Any products returned after the expiration date will be refused.
· If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account. Any returned configured notebook or clamshell that is determined to be operating within manufacturer’s specifications will be returned. The customer will be invoiced $65.00 plus shipping costs for the return. This is determined a “No Trouble Found” (NTF). This includes any software issues related to the inferred failure. Marybubs does not guarantee data integrity and is not responsible for its loss.
· Credits based on purchase price or current price, whichever is lowest.
ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
Special Returns
XBox
XBox Consoles - We tracks serial numbers on all consoles. Defective return window is 20 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Customer will be billed for missing parts.
XBox Live - Defective return policy is 20 days from date of invoice. XBox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, customer will not receive credit. All Xbox Live products must include DVD folder with visible subscription code, XBox live communicator, and original box. Customer will be billed for missing parts. Xbox Software and Accessories - We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
PlayStation
PlayStation Consoles – We tracks serial numbers on all consoles. Defective return window is 20 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.
Playstation Software and Accessories - We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.
Nintendo
Nintendo Consoles – We tracks serial numbers on all consoles. Defective return window is 20 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.
JVC
No returns for credit on color television, VCR, DVD or camcorder. Authorized service center repair only.
Panasonic CE
No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only.
Philips
All TV, TV/VCR, and Pronto Remote Control product are Factory Warranty only and cannot be returned. See complete Philips guidelines here.
Philips End-User Return Policy
Philips DVD, DVD/VCR combo and VCR units have an 80-day OTC exchange warranty for defective units. After 80 days through 1 year, an exchange can be made through Philips for a nominal fee.
Toshiba
No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only.
Warranties
No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only.
Configuration Services
Let us custom-build a computer system to your specifications, built upon the quality, reliability and compatibility of such vendors as Intel, Microsoft, AMD and Seagate. We only use products that have a history of dependability. We can build your system in 1-3 days and ship it to you 2nd day prepaid within the continental United States. Email us for instruction on configuration services.
Also available is a one-to-three year on-site service programs and customer technical support programs.
Warranty for Configured Systems & Whitebook Notebooks
Standard policy on systems configured by us is a 1-year parts replacement service. We will replace defective parts for 1- year with the same item if available, or with a similar item if a direct model replacement is unavailable, at our discretion. However, product's warranties are provided by the manufacturer. We administers the individual manufacturer warranty, which may include returning defective products, sending products to a factory authorized repair center, or factory direct returns. We must abide by the return policies dictated by our manufacturers. Product must have been purchased from us and configured by us. This does not cover abuse by end-user.
What states are required to pay sales tax?
Orders shipping to New York must be charged sales tax.
Why must you verify my shipping address?
In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.
Please contact your credit card issuer bank and list your ship to address as an alternate address. We will call and verify the address.
What are your online payment options?
Visa, MasterCard, Money Orders, Sorry No checks.
What if I have a Problem?
Email us at: customersupport@marybubs.com. We answer all email promptly.
Do you charge a handling Fee?
Yes on orders under $250
Damages
DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
Discrepancies
Upon receipt of merchandise, you have two (2) business days to email us use any other overnight method to reply in writing as to any discrepancies.
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