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Is it safe for me to use my credit card when I order?
Yes, all our transactions are completed through ECI Merchant Services and they are encrypted and protected.Established in 1996, Electronic Commerce International has been specializing in providing credit card and electronic check processing solutions to start-up, homebased, retail and Internet businesses throughout the country for over 6 years. You are ensured that your transactions are completely secured and should not worry about someone stealing your credit card information.
What about shipping?
All packages are shipped via UPS Ground.Most of our candles are handmade so therefore we only use UPS ground and most orders go out the same business day.Normal UPS Ground takes 7-15 business days after you place your order.We have up to 30 days from the time your card is charged to ship your order
Shipping Rates going to the same address are below:
AMOUNT OF SALE
0 TO 19.99---------5.50
20.00 TO 29.99-----6.50
30.00 To 39.99-----7.50
40.00 To 49.99-----8.50
50.00 up----------FREE*
Texas residents only - 8.25% sales tax will be added.
What payment methods can be used?
We accept Visa, Mastercard and Paypal.
How can I return an item?
We will accept returns within 31 days of order.Unused products can be shipped back to us for in-store credit. Merchandise returned without authorization will not be accepted. A restocking fee of 10% will charged unless the goods were shipped to you in error. If you need to return a product please email us at candlesscent@comcast.net and we will send you detailed return instructions. Be sure to include: The item number and cost.
Do You Distribute Catalogs?
No.With products inserted monthly,it would not be fair to our customers to have a catalog as it would not be
accurate.
What About My Free Candle?
The free candle is shipped separately from a regular order.Thank You for your patience.
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