Providing The Purest Essential Oil, Cosmetic and Soapmaking Products.

RETURN POLICY

1. We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Please note that samples cannot be returned, refunded, or exchanged.
 
2. Returns authorized beyond the two week period will be assessed a 20% restocking fee.
 
3. If an error has been made on a written order, we will gladly pay for re-shipment.
 
4. All product returns require an authorization number. This R.A. number must be clearly marked on the outside of the box.
 
5. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. Similarly, full credit is subject to a quality control inspection carried out as per our ISO 9001:2000 specifications.
 

CANCELLATIONS

1. Orders cancelled after 24 hours from the time of order placement will incur a 20% restocking fee.
 
<2. Orders that are left on-hold for longer than 2 weeks are automatically deleted from our system.