Hey, thanks for shopping Tootsies. If at any time you have questions or problems, please contact us at tootsies335@aol.com. In order to service you better, we have listed some of our customers most asked questions:

  • 1. How long before I receive my shipment? Total time from date of order until you receive your shipment should range from 5 to 7 business days. If there are any problems, we will notify you.

  • 2. What is your return policy? Only unworn merchandize can be returned within 30 days from initial ship date for a full refund. After 30 days, unworn merchandize can be returned only for an exchange or a store credit. You pay the returen shipping on unworn merchandize. Worn defective merchandize can be returned within 60 days from initial ship date for an exchange or a store credit only. All packaging of the individual items must be returned in original condition. Items not returned with intact packaging may be subject to a re-packaging fee. We will credit the shipping cost as long as you return usps ground. All returned merchandize must be sent to:

    Tootsies Stride Rite
    Attn: Returned Good
    13565 Midlothian Tnpk
    Midlothian, Va. 23113

    All store credits can be use at any Tootsies stores, which in addition to Tootsies dancewear includes Tootsies Stride Rite our children's shoe store and Tootsies rainwear our toddler's rainwear store.

  • 3. Is there sales tax on my purchase? If you live in the state of Virginia, there is a 4.5 percent sales tax on your purchase. There is no sales tax on purchases if you live outside the state of Virginia.

  • 4. If I prefer, can I order by phone? Yes. Our telephone number is 1-866-235-0626 and our store hours are Mon-Fri 10 am to 7 pm, Sat 10 am to 6 pm and Sun 1 pm to 5 pm.

  • 5. How long should these items fit my child? It is impossible to be exact with this question. Every product page has a recommended purchase size. These recommendations are based on our 17+ years experience in fitting dancewear. Please follow our recommendations and you will obtain the maximum time in these items based on how fast your child grows over the next few months.

     


    Tootsies Children Dancewear, is a subsidiary of:
    Tootsies Stride Rite, 13565 Midlothian Tnpk, Midlothian, Va. 23113
    Customer Service Number Toll Free at 866-235-0626
    Email us at tootsiesshoes@aol.com

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