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What are the dimensions of quilts?
Quilts can vary widely by manufacturer. The best thing to do is go by the dimensions of your bed, which can also vary. When the bed is stripped, measure the length from left to right on the bed, then head to foot. Quilts are defined first from the left to right and then from head to foot. So a quilt that measures 100 x 90, will mean 100" from left to right and then 90" from the head to foot of the bed. If you want a quilt that will cover the bed, have an appropriate overhang and still fold up over the pillows you must make sure that you have enough length in the appropriate direction. Let's say you aren't concerned with the pillows being covered, because you plan to have pillow shams at the top. If you have a king bed that measures 72 x 80 when stripped and you want to have at least a 14" drop on the edges all around; since you will probably not be concerned about the part of the bed under the shams, then your quilt will need to be about 100 x 94 (72+14+14 for the width) and (80+14 from head to foot). Because the pillow sham plus your sleep pillows will usually cover anywhere from 2-6 inches at the top, most quilts 100 x 90 or better will work fine for you. I you need specifics for your bed, please do call us at 303-331-9786 and we'll try to help you estimate!
How do I call you toll free? I don't see an 800 number.
We don't currently have an 800 number, however, we'll be happy to call you! Please send an email to cat_bat@msn.com with your number and information on what you are looking for. We'll be happy to call you back promptly!
What if I am not happy with my purchase?
Simply put, our policy is to make things right – if we ship out a defective product or make an error in what we ship you will we will correct the error or replace the defective product. If you are unsure of your purchase, such as color may we suggest you order a small item, such as a toss pillow or placemat? Please also see our return policy for complete details and current information regarding returns.
What are your shipping charges?
Shipping charges may change without notice. Please see our shipping page for the most current information.
What if I do not want to pay by credit card?
You can pay by using PayPal, sending us a check or using your debit card. To use paypal, login to your paypal account and send payment to cat_bat@msn.com. Or you can pay by check. However, your product will not be ordered or shipped until payment has been received and cleared. Finally, use your debit card! It works exactly like a credit card. Just indicate the card type (like VISA) and enter the number just like a credit card payment. Don't forget to note the payment in your checkbook!!!!
I don't like using my credit card on the net. What do I do?
Please allow us to make you comfortable. We proudly display the Authorizenet Seal of security. And, we are a part of the "storesonline" network. Just go to www.storesonline.com and you will see that we are well covered for security! But we'd be more than happy to call YOU to take your order if that would help. Just send an email to cat_bat@msn.com. Or call us at 303-331-9786. We'll take care of the rest!
How do you protect my credit information?
Excellent question! First, all orders go thru our merchant account which is protected by secure encryption. We are a verified Authorizenet Secure Merchant as evidenced by the seal at the foot of every page. No one ever sees your credit card information as it goes thru our processor. In addition, your confirmation excludes this information so you never have to worry about anyone else seeing your credit card information. Also, our credit card fraud detection software has special filters to help detect possible fraudulent transactions. We have procedures in place, such as calling you if an order comes in requesting shipment to an address other than the one registered to your card. But if you are ever in doubt, just call us. We are happy to take your information by phone if this makes you more comfortable.
I'm not sure about the color or style. How can I get more info?
Please send an email to cat_bat@msn.com. We'll be happy to call you on our dime and help you with a buying decision. We can also help you coordinate other patterns that might compliment a pattern, when the accessories for the item you want are not available or if you just want a fresh look!
What is the best way to navigate your website?
With so many quilts, we understand that this can be a problem. First, we have provided links to the most popular themes in our "browse" menu in the blue bar at the top of each screen. If you know what you are looking for, you can also type a word or phrase in the search box at the top of the pages. Spelling counts! If you are not sure of the spelling, try a couple of different spellings or limit your search to the first few letters. Keywords are great, but searching by keyword can produce odd results...if you search on "quilt" you may get items that are called quilt, quilted, quilts etc. Try to narrow your search. We also have special pages for our terms, return policy, how to contact us, product information and more. Please review these pages for information that may be helpful!
I need to know more about your company
Simply Quilt crazy has been in business since 2000 in concept and was officially launched in 2001. We are established in Lenox, Missouri, although we have decided not to open a brick and mortar store. We feel we can best service our customers by offering a large variety of items as representatives of the manufacturers we carry, and offering the best possible shipping terms wherever you happen to be located. We also have exceptional relationships with each manufacturer. So in most cases we can offer you "manufacturer-direct" communication to help you in your buying decisions. We are open 7 days a week and most times a customer service rep is available to answer your questions....even after normal business hours. While we don't have a fancy, expensive "live chat" program, that just adds extra cost to our products...we do have good, reliable and prompt response to a normal email....in some cases within minutes and at the very least within the day. Lead time on your order depends on the manufacturer. We order several times weekly from all our suppliers. But their delivery policies are varied. Most will have you item to us within the week, if not a few days. Some take much longer. We'll do our best to keep you informed if your order will take longer than 15 business days. Most take much less!
I live in Canada. What are your policies about shippping to Canada?
We ship to Canada the most economical way, unless you request a particular service. Depending on weight and size, this may be Air Parcel Post, Global Express Mail or Global Priority Mail. While we prefer Federal Express or UPS, these are usually too costly, however, you are welcome to request any service you prefer. Shipping charges on your order to Canada should be considered an estimate. We reserve the right to adjust your bill if the cost exceeds this estimate. However, if the amount is more than $10.00 above what we have estimated, we will attempt to contact you before shipping. Backorders to Canada will not be shipped at no charge, as they are in the US. If we have a backorder you will be given a choice of shipping complete or paying additional shipping for the backorder(s). If we are unable to reach you, we will do our best to ship complete, or partial ship if the time frame appears to be excessive, at our discretion. As always, please let us know if you have special instructions you would like us to follow. Insurance is provided to the border, but we cannot guarantee shipments beyond that point. Duties and taxes are your responsibility, and if not paid may be considered undeliverable. Undeliverable merchandise (regardless of reason)will be abandoned and we cannot refund a purchase that has been abandoned. We will provide you with customs document numbers and if applicable tracking numbers. It is up to you to trace your shipment beyond the border.
How do I track my order
At the top of each page there is a blue bar. Search is on the left and Browse is on the right. In the middle is Order Tracking. Click on Order Tracking and enter your order number, then update for details on your order.
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