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If FedEx is unable to complete delivery and issues a "Customer Not
Available or Business Closed" exception we are not going to be
responsible for the cheesecake.
This exception generally arises when the cake is being shipped to an apartment
building or commercial office or other commercial building where you have to
have an entry code to enter or you ring a bell to be let into the building.
If the recipient is not home, or does not answer, the FedEx courier can not
get into the building and it is generally unsafe to leave the cheesecake on
the street. They will leave a note at the door, and try
again the next day. Unfortunately, we have found that the
result is usually the same the next day.
We will make every effort to help you get the cheesecake delivered, but we can
assume no liability if the cake spoils in the process.
So it is very important if a cheesecake is going to be delivered to a secured
building or business that requires a code or special entries please make sure
that someone will be there to receive the cheesecake.
SHIPPING POLICY It is our goal to make your shopping experience at MooMoo Cheesecakes as satisfying as possible. So in order to help us make your experience positive, we must alert you to the following potential shipping / delivery issues. Please take a moment to review the following before you place your order. Thank you, we appreciate your business!Weather Delays: If your cheesecake is delayed, damaged or never delivered due to severe weather conditions, FedEx will not honor any Guarantees, and therefore neither can we. Your cheesecake travels by Airplane in most cases. If the weather delays a fight, or closes an Airport, you cheesecake will be delayed. FedEx has no control over the weather, nor does MooMoo Cheesecakes. Signature Release: Please make sure that somebody will be home to receive the cheesecake! If FedEx attempts to deliver your cheesecake, and the recipient is not home, they will leave the cheesecake at the door if safe to do so. At that point our liability ends. If for some reason the recipient does not get the cheesecake, we are not liable. It is your responsibility to alert the recipient that a perishable package will be arriving. We have the Signature Release Program to help you get your cheesecake delivered. Without it, your cheesecake would never get delivered if your recipient works during the day. FedEx would go back 3 days in a row, to find nobody home, and you cheesecake would be spoiled at that point. It is up to you as the buyer to provide us with an address where you know some one will be home to receive the cheesecake. If they work during the day, and you are not sure if they will be at home, we recommend that you ship to a business address. It is your responsibility to alert the recipient that a perishable package will be arriving. All orders must have the recipient's telephone number and U.S. street address. Products are packaged to stay deliciously fresh and cool for 24-48 hours from time of shipment. However, it is your responsibility to alert the recipient that a perishable package will be arriving. Incorrect Shipping Information: Incorrect shipping information will most likely result in the product NOT being delivered on the designated day. The cost of any reshipped products due to incorrect address information is the sender's responsibility. Address corrections will be subject to carrier handling or correction fees (approximately $12.50). Therefore, please check all shipping information carefully, especially zip code information. Shipping to a Business Address: If you are sending your gift to a business or hotel please be aware that our carriers may deliver the package to a shipping and receiving department. Please let your recipient know to expect a perishable package. MooMoo Cheesecakes is not responsible if the business is closed and the carrier is unable to deliver the package. For business addresses, please include as much information as possible including company name, telephone number, suite or hotel room number, recipient's name and department, if applicable. Delivery Restrictions: Because our carriers do not deliver on Sunday or Monday, orders will be delivered Tuesday through Saturday (May-Dec), Tues-Fri (Jan-April) Also, our carriers do not deliver on New Years Day, Thanksgiving Day and Christmas Day or the day following these holidays. Our carrier is also closed on 4th July, Memorial Day and Labor Day, and as a result cannot delivery the day following these holidays. Please be sure that somebody will be home (some time during the delivery day) at the delivery address you provide. We have a signature release (which means that FedEx will attempt delivery, if the recipient is not home they will leave the cheesecake if it is safe to do so) on all cheesecakes. But if the recipient is out of town, or unavailable for several days we can not be responsible for spoiled cheesecakes due to their being away from home. We suggest you ship to a business address if possible, since the chances of getting a signature are greater. Missing Suite # and Apt. # will result in an Address Correction Fee of $10.00 and in most cases will delay the delivery by a day. If delivery was to be on a Friday, it will be delayed until the following Monday. Incorrect addresses in most cases will delay the delivery at least one day and will incur a $10.00 Address Correction fee. Please put a valid DAYTIME telephone number for the recipient. In the event of a delivery or address problem, this could make the difference in getting the cheesecake delivered on time. We will not call the number for any reason, other that to facilitate delivery. If we ship a cheesecake to the address you provide, and the cheesecake is refused, or undeliverable for any reason, we will make every effort to complete delivery, but you will still be liable the entire purchase price. When placing your order please give us a valid e-mail address that you check regularly, as well as a phone number where we can reach you during the day. If there is a problem with the order, address or credit card number, we need to be able to contact you. Failure to do this could delay shipment of your Cheesecake. We will not sell or share this info with anyone for any reason. Period. Orders placed after 1:00 P.M. Central Standard Time on Thursday, will be shipped on the following Monday unless Saturday Delivery is specified. Standard Overnight Delivery is not available in some RURAL zip codes. If Standard Overnight is not available. Saturday Delivery is not available to some RURAL zip codes. In this case we will notify you as soon possible. FedEx does not guarantee any shipments during the last week before Christmas, so therefore we can’t guarantee them either. For the xmas holidays this means any shipment from 12/18 thru 12/23. Please ship your cheesecake early, they can be refrigerated for 5-7 days and frozen for up to 2 months. So why tempt fate?
Our guarantee is very simple:
If you are not satisfied with your cheesecake, for any reason* we will send
another cheesecake, or cheerfully refund your money!
Imagine how
wonderful it would be to answer the door bell and much to your surprise there
is a cheesecake overnight delivered with a special message of love or
?Happy Birthday.? A cheesecake is the perfect surprise for
someone special, whether it is a
raspberry cheesecake,
chocolate cheesecake or a
cheesecake sampler, the recipient will enjoy the delicious flavors and
what a better way to say ?I love You? with the heart shaped
message cheesecake.
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