All products going to a United States
destination are shipped UPS. Depending on your location, this generally takes
two to seven business days.
UPS SERVICES
UPS GROUND:
Delivery in 5 business days (most areas) not counting the day it is shipped.
UPS NEXT DAY AIR:
Next business day by 10:30 A.M.
UPS NEXT DAY EARLY A.M. :
Next business day by 8:30 A.M.
UPS NEXT DAY AIR SAVER :
Next business day by 3:00 P.M.
UPS 2nd DAY AIR:
Second business day (by end day), not counting the day shipped.
UPS 2nd DAY AIR A.M.:
Second business day (by 12:00 Noon), not counting the day shipped.
UPS 3 DAY SELECT:
Third business day (by end of day), not counting the day shipped.
International orders are shipped via
Express Mail, which includes insurance and tracking. International shipping
costs vary depending on total weight and destination. Please
contact us for a shipping quote on any international orders.
Full credit
will be issued for unopened merchandise returned within 7 days of your receipt
of shipment. Product returns cannot be accepted after 30 days.
If a customer receives a damaged item and wants a replacement, it will be sent
to the customer along with a postage paid label to return the damaged item.
The GameSupply.com will issue credit and/or refund for any reason a customer
is not satisfied with an item and does not want a replacement. The item to be
returned by the customer, however, must be mailed back in an appropriate
carton with adequate packing and be received by The GameSupply.com in
resellable condition. Only the actual cost of the item returned (without
shipping and/or handling charges) will be credited or refunded to the customer
once the item is received by The GameSupply.com. The customer is responsible
to pay all shipping costs to return unwanted items, and if that item(s) is
received by The GameSupply.com in non-sellable condition due to inadequate
carton and/or packing, then the customer will not be issued a credit/refund.
If a UPS claim is processed The Game Supply.com will work with the customer to
submit the claim.
Please
refer to our
FAQ page for questions regarding any shipping and/or return issues. If
you do not find the appropriate answer, please email us, and you will receive
a timely response. Thank you.
Our guarantee is simply this: If you are not
satisfied with your purchase for any reason*, we will send a replacement
product or cheerfully refund your money! *The only exception to this guarantee
is if the product has been used or damaged. We value your business and know
that you have many choices, that is why our products are 100% satisfaction
guaranteed.
We would like
you to feel secure in your purchase of our products whether you are purchasing
a chess set
, other board games,
electronic handheld games or
travel games. Our guarantee is very simple, if you are not satisfied with
the purchase you may return it no questions asked, that is of course within a
reasonable time period. Should any product be defective or damaged we will
replace at our shipping expense.