Shipping



We charge the flat shipping rate according to the product weight. Please
refer to FAQ

We can ship to 93 countries by using EMS of Japan Post. We have
well-experienced staffs for packaging so that you can expect no damage of
products.

If you like to use any other shipping method or if you can not find your
country name when you purchase our products through our site, please contact
us. We can provide services in any way that we can.



For those who would like to purchase our products and send inside Japan,
shipping fee is FREE.

Please click Changing
Price Set to change to Japanese Yen Price Set.



Return Policy



For defective item, you may return it for replacement. Please
contact us WITHIN 8 DAYS
after the product arrives and return it
WITHIN 3 DAYS after you
contact us. Please make
sure you give us your order number and return the item in its original
packaging. Shipping method for replacement will be determined by us. Shipping
charges for replacement are FREE.



These are the common reasons for
return.

Defective: Product was defective or
damaged when it arrived.

Wrong item delivered: got the wrong
item not the ordered one by the mistake of Japanese Pottery and Garden.