Your satisfaction is 100% guaranteed. If for whatever reason you find your order does not meet your needs, please return it. You must be happy with our products. We sell only the highest quality products from companies that have demonstrated a proven track record of excellence, quality and customer satisfaction. We accept nothing less than the best because you - our customer - deserves it. Buying the best saves you money in the long run.


All goods are personally inspected by us before they are shipped. All of our products are new. We do not sell used or damaged goods.


Our staff are available to discuss your needs by calling 1-250-365-5532, 9-5, Weekdays, Pacific Daylight Time. Leave us a brief message with your phone number and we will call you back as soon as we can on our nickle to assist you. We provide full support and consultation on an ongoing basis for all our customers well after the sale as well as before and during the sale. Personal service is very important to us.


Products are generally shipped within 3-5 days of your order being placed. We ship with Canada Post (and delivered by USPS in the US). We are happy to quote you on Fedex, UPS, DHL or others of your choice. Tracking numbers are emailed to you as soon as your order ships where your preferred delivery service uses them.

We do not use answering services or outside parties to answer our phones. When you call you will be speaking directly with our staff at The Walking Store.


You are welcome to call and chat about the information you find in our library as well. We love to share our passion and enthusiasm for walking and its many benefits with you.


Security of your private information is very important to us. We use the highest level SSL Data Encryption for all customer transactions. It is so private even our own staff cannot see your credit card number. We do not share your private information with anyone in any way, shape or form. It is kept strictly confidential.


5% GST is applied to Canadian destination orders only! No other taxes are charged.


Experience the passion and the joy of walking in great shoes and socks, and acquire fitness and health in comfort. Thank you for shopping at The Walking Store.