Shipping & Return Policies

Shipping Policies
Standard shipping is via Canada Post Expedited Parcel. For our valued US clients your shipment will be delivered within the US by USPS. We are also happy to provide quotes using UPS, Fedex, DHL on request. These services typically add $20-40 to the order. Tracking numbers are provided with all orders. International Shipping and Shipping Insurance quotes are also available on request. These options are listed and available to you as you start to complete your order form. We offer FREE SHIPPING on all shoe orders.

Shipping Rates
We also offer FREE SHIPPING on 'Socks Only' orders when you order 6 or more pair. We only sell socks in units of three pairs. Shipping charges for 3 pair of socks is $8.50. We offer FREE SHIPPING on Yaktrax Orders when you order two or more pair. Shipping for a single pair of Yaktrax is $6.50. All FREE SHIPPING orders are shipping via Canada Posts Expedited Parcel. Should you wish to have FREE SHIPPING orders shipped by other methods please calll us for quotes.

Special Pricing
Special pricing consideration may be given on large volume orders. Please call or email us for a quote. We will do everything we can to accommodate you.

Return Policies
Because we deal only in the very highest quality shoes and socks, we are very confident that you will just love your new shoes and socks. However if you feel you do need to return an order here are our guidelines. Please ensure that you call or email us first before returning any goods for further instructions.

When you take advantage of our Perfect Shoe Fit Guarantee and your shoes still don't fit properly you may return them within 30 days for exchange or refund without a restocking fee being applied. You pay the cost of return shipping to us. Please note that we can only accept shoe returns that are in new condition and unmarked in any way. It is recommended that you try them for fit while standing on a carpet so as not to mark the soles.

Should you not take advantage of our Perfect Shoe Fit Guarantee and you feel you need to return your shoe order, you pay the return shipping costs and a 25% restocking fee. You have 30 days from receipt of your shoe order to do so. Please note that we can only accept shoe returns that are in new condition and unmarked in any way. It is recommended that you try them for fit while standing on a carpet so as not to mark the soles.

Clearly we want you to love your shoes AND we want them to fit you properly. We strongly encourage you to take advantage of our Perfect Shoe Fit Guarantee It is well worth it!

Please note also that the management of The Walking Store reserves the right in exceptional cases of charging a greater restocking fee. There has been a recent rash of what we can only call 'capricious' orders where 2 & 3 pair of the same or similar shoe or the same shoe in different colors have occurred without any intention of keeping all the shoes that were ordered - only choosing at home and returning the rest. We are a custom service store, not a high volume magastore that can afford to do that.

Should you feel you need more scope in a Return Policy we encourage you to visit our partner store - ShoeBuy.com (opens new window) - where there is a longer term return policy

Perfect Fit Guarantee
Please read our Perfect Shoe Fit Guarantee for details on special shipping considerations that are the best in the industry. To take advantage of our free shipping both ways until you are happy with the fit, you must follow all of the steps outlined there.

Limited Warranty
All of our shoes are covered by a one year manufacturing defects warranty. Defective merchandise can be returned within one year from the original shipping date for exchange only. We pay the shipping costs both ways for defective merchanise. Please noitify us before returning any such defective merchanbise for further instructions. From time to time the manufacturers will also offer certain guarantees and return procedures. You will be informed of these as they become available.

Your full satisfaction with all of our products is most important to us. Please call us if you have any questions either before or after you buy. We look forward to serving you soon!

Our Guarantees
Perfect Shoe Fit Guarantee (more)
Your Complete Satisfaction Guarantee (more)

CLICK FLAGS TO CHOOSE YOUR CURRENCY

The Walking Store
Copyright 2005-2009,
Castlegar, British Columbia, Canada V1N 3A9
Phone Orders 1-250-365-5532
FAX Orders 1-250-365-5582
Email: info@thejoyofwalking.com
Weekdays 9-5 PST

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